Privacy Policy
Last Updated: [01 Jan 2025]
We are committed to protecting your personal data in compliance with Qatar's Personal Data Privacy Protection Law (QPDPL) (Law No. 13 of 2016). This Privacy Policy outlines how Ibn Al Haytham Pharmacy collects, uses, stores, and protects your data, and your rights as a user of our Service. By using our Service, you consent to the terms described in this policy.
Information Collection and Use
We collect and use your data to provide and improve our services. This includes collecting information for specific, lawful purposes in compliance with QPDPL.
Types of Data Collected
Personal Data
While using our service, you may provide certain personally identifiable information "Personal Data", including:
Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Cookies and Usage Data
Usage Data
We collect data about how you interact with our Service "Usage Data", such as:
IP address
Browser type and version
Pages visited and time spent on those pages
Device identifiers and diagnostic data
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience. Examples include:
Session Cookies: To operate our Service
Preference Cookies: To remember your settings
Security Cookies: For security purposes
Use of Data
We use collected data for the following purposes:
To provide and maintain our service
To notify you of changes to the service
To enable interactive features
To provide customer support
To analyze and improve the service
To monitor service usage
To detect and address technical issues
To send marketing communications with your consent
We do not disclose customer data to any third parties.
Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Examples include:
Transaction and order history: Retained for financial auditing purposes (minimum 5 years)
Marketing data: Retained until consent is withdrawn
Account information: Deleted within 90 days of account closure, except for legal or regulatory requirements
User Rights
Under QPDPL, you have the following rights:
Access: Request a copy of your personal data.
Correction: Request corrections to inaccuracies in your data.
Deletion: Request deletion of your data, subject to legal obligations.
Objection: Object to data processing for direct marketing.
Complaint: File a complaint with the Ministry of Communications and Information Technology (MCIT).
Cross-Border Data Transfer
Your personal data may be transferred to jurisdictions outside Qatar. Such transfers will only occur if:
The destination ensures equivalent data protection as required under QPDPL, or
You provide explicit consent.
By using our Service, you consent to the transfer and processing of your data as described.
Data Security
We implement security measures to protect your data, including:
Firewalls and SSL encryption
Regular security audits and penetration testing
Although we strive to secure your data, no method of transmission over the internet is 100% secure.
Data Disclosure
We may disclose your data in good faith if:
Required by law or regulatory authorities
Necessary to protect the rights or property of Ibn Al Haytham Pharmacy
Needed to investigate potential Service misuse
Required to protect the safety of users or the public
Service Providers
We may employ third-party companies for the following purposes:
Payment processing.
Analytics (e.g., Google Analytics)
Third parties are contractually obligated to use your data only for the specified tasks and not for their purposes.
Complaints and Contact Information
For inquiries or complaints, contact us:
Email: customerservice@ibn-alhaythamqa.com
Phone: (974) 4438 0115
Changes to This Privacy Policy
We may update this policy periodically. Changes are effective upon posting. Users will be notified of significant updates via email or through a prominent notice on our Service.
For additional information or questions, contact us at the details provided above.