Refund Policy

Dear Valued Customers,

To ensure your rights as consumers, please review the terms and conditions of our Returns Policy outlined below:

Returns Policy: Terms & Conditions

Requirements for Return/Exchange:

• All return and exchange processes are conducted exclusively at the main branch (New Al Mirqab St.).
• Items must be in their original, unopened, and sealed packaging and in resellable condition.
• The original sales receipt must be presented.
• Promotional and free gift items must be returned in good condition along with the purchased items.

Timeframes for Refund or Exchange:

• Full Refund or Exchange: Available within 7 days of purchase for regular-priced items with a manufacturing defect or failure to meet prescribed specifications.
• Refund or Exchange of Promotional or Discounted Items: Allowed within 3 days of purchase (all items under promotion & free gift items in good condition, should be included in the return).
• Exchange for Damaged Electrical Items: Permitted under warranty if the damage is not due to customer misuse or mishandling.

Items Not Eligible for Return or Exchange:

• Medicines, food products, and baby milk.
• Items stored below 8°C in refrigerated conditions.
• Personal-use items and wearables, including supports and socks.
• Sprays, aerosols, inhalers, and inhaler devices (if opened).
• Used wheelchairs and walking aids/supports.
• Electrical items damaged beyond the warranty period.

Refund Methods for Returned Items:

• Cash Payments: Refunds will be issued in cash.
• Card Payments: Refunds will be processed back to the same credit or debit card account.

Thank you for shopping with Ibn Al Haytham. We value your feedback and strive to enhance our services. Please share your suggestions or concerns by emailing us at: customerservice@ibn-alhaythamqa.com.